NSW State Government – ICT Services Scheme SCM0020

We have been providing solutions to NSW State Government for over 12 years and with our core strategic consulting services and infrastructure solutions.

Hitech is highly accredited to provide NSW Government with ICT solutions over $150,000 and/or high-risk procurement, under the NSW Government Scheme SCM0020 for the following categories:


Range of Products and Services - Approved
Category A – Architecture & Design
A01A01 Enterprise and business architecture
Analysis of business structure and processes, development of technology roadmaps to support business and ICT strategies. Development and dissemination of ICT standards taking into account impact on legacy technologies and facilitating adoption of future trends. This includes modelling, development and adoption of frameworks as well as definition of current, transitional and future state architectures.
A02A02 Information architecture
Information architecture covers all the sources and forms of information that define the enterprise architecture. The information architecture layer includes: information and data models; processes for managing information; standards for the manipulation and presentation of information; governance of information; infrastructure and technology for storing, manipulating and transmitting information; and taxonomy for categorisation of information.

Information architecture services may include: development of enterprise architectures (EA, both for current state and future state) for the information architecture layer within complex organisational environments; development of models; standards and guidelines for the information architecture to meet the diverse needs of EA projects; understanding the architectural capabilities and constraints of the range of technologies that support data and information in distributed systems; information and data modelling; taxonomies and content descriptions and utilisation of tools; models and templates to support capture; and analysis and presentation of findings to a wide variety of stakeholders.
A03A03 Solution architecture
Development of technology solutions that deliver business requirements within the guidelines of an enterprise architecture, when available. This includes development of technical specifications, selection of technology components and development of solution designs.
Category C – Data Centre
C01C01 Data centre services
Provision of expert advice and recommendations on: migration strategies, future data centre operating and governance models including best practices such as ITIL. Assistance with key strategic documents. Provision of services to assist with actual migration activities. Provision of services associated with data centre operational activities including delivery "as a service". Note: All other data centre services are provided under the NSW Government's data centre lease arrangement with Metronode Pty Ltd.
Category D – End User Computing
D01End user computing installation, configuration and maintenance including delivery "as a service"
Installation, configuration and maintenance, includes ordering equipment, delivery, installation of operation systems and decommissioning of existing equipment.
D02D02 End user computing management including delivery "as a service"
The provision of infrastructure services and the associated supporting resources that enable service level agreements to be met to the customer's satisfaction. As a result the customer's staff should be able to undertake the core business functions that are dependent on the underlying desktop technology infrastructure. Includes, monitoring and analysis, backup and recovery and software licence administration. Updates installed as required inline with agreed timeframes.
Category E – Strategy
E01E01 ICT strategy
The provision of strategic vision and documentation associated with information and communications technology supporting ICT. This includes: strategy and plan development and evaluation, forecasting or analysis of future trends, strategic research and analysis, development of and advice on management frameworks (eg risk, service delivery management and portfolio management).
E02E02 Procurement management
Procurement transition, integration and delivery of services. This includes contract development, contract planning, contract formation, contract management and service arrangement.
E03E03 Efficiency and optimisation
Design, development and maintenance of the operational tools, standards, methods, environment and protocols that enable the consistent and efficient delivery of quality outputs. This can include methodology planning and implementation, billing checking and management, development and implementation of; policies, procedures, analysis tools and standards for: integration, environment, desktop, project offices, performance and evaluation.
Category F – Network Management
F01F01 Network equipment installation, configuration and maintenance including delivery "as a service"
Installation, configuration and maintenance of network equipment. This includes loading software, unit and network testing to confirm installation of equipment and software solutions, and configuration.
F02F02 Network operations including delivery "as a service"
Management of the fixed and mobile network environment. This includes the provision of integrated support services and architectures that facilitate access to a customer's application for both internal and external users. The facilities and services should support a secure and effective technological infrastructure. It also covers traffic management, asset administration, facilities management, building cabling and network environment. Network performance meets agreed standards.
Category H – Risk Management
H01H01 Strategic risk management
Considers risk from different perspectives with an organisation; strategic, programme, project and operational. Manages risks at a strategic and an organisational level and plans ongoing risk management, identifies mitigation tasks and optimising risk opportunities. Developing a risk methodology or framework.
H02H02 Business continuity planning
Business continuity planning (BCP) is a process that ensures an organisation can continue to operate after a major crisis or disaster. BCP covers: preparation of a business continuity plan; including a risk management plan; business impact analysis; incident response plan; a disaster recovery plan. Disaster recovery plan - a disaster may be anything that results in an inability to access the IT infrastructure, eg fire, flood, gas leaks, storms, serious corruption of data or other damage. It covers crisis management, process systems, operations and technology risks.
H03H03 Capacity and availability planning
Capacity planning baselines existing resources needs and anticipates the organisations future needs based on business input into a capacity plan which includes; new and upcoming services and products, hardware and application development plans and organisational service levels. Availability planning includes documenting the current and future needs of the business in an availability plan, assist with diagnosis and resolution of availability related problems, review service reliability, maintainability, prepare redundancy plans, assess the impact of changes or new products or services, development of proactive measures that are cost effective.
Category J – Server Management
J01J01 Server installation, configuration and maintenance including delivery "as a service"
The installation, configuration and maintenance of operating system software and testing of installation, licences, upgrades, patches of operating system (OS) software.
J02J02 Operations management including delivery "as a service"
Management and maintenance of the server environment. The management of mainframes, servers and ISP hosting hardware as well as the management of operating system and system management software. Includes the backup and recovery of servers and operating systems.
Category K – Security Management
K01K01 Security strategy including delivery "as a service"
Create strategy, architecture, solutions and services that protect ICT environment. Includes developing strategies, conducting security audits and identifying risks and issues and conducting vulnerability assessments. Supporting and maintaining ISO 27001 certification.
K02k02 Security management security and firewall installation including delivery "as a service"
Provision of a security framework that facilitates access to the customers' applications, information and data for both internal and external users. Security and firewall installation and configuration.
K03K03 Security testing including delivery "as a service"
Undertake various security testing including, penetration testing, web security testing, secure code reviews, security and environment testing meets agreed standards.
K04K04 Security and firewall management including delivery "as a service"
Management of a security framework that facilitates access to the customers' applications, information and data for both internal and external users. Including performance monitoring, security upgrades and access management.
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