Quality Policy

“Hitech is not here to sell products or licenses and subscriptions or to provide generic installation services. We strive to identify the real business needs, understand the risks, raise customer awareness of relevant technologies, assist with the deployments and provide ongoing assistance… we understand that providing a solution with the appropriate support is the key to our 28 year success in this industry.”

John Papoutsis, Managing Director.

Hitech Support is committed to providing complete, reliable, and cost-effective ICT services and solutions. Our aim is to promote repeat business through the provision of excellent products and services and to exceed customer expectations.

All products and services are continually reviewed and monitored though feedback received via the client experience, staff and vendor input and details recorded and reviewed via our quality management system.

We are committed to meeting the highest quality standards, as outlined in the ISO 9001:2015, and continually strive to improve the effectiveness of our quality management system. A set of quality objectives has been established and a schedule has been laid out to continually review our quality objectives.

We constantly strive to improve the quality of products and services provided through regular meetings within our organisation and regular meetings with our clients. Every product and service offered is extensively tested in house prior to being offered to a customer.

We take a personal approach to meeting customer requirements and try to get involved with all relevant aspects of their business. This leads to a better understanding of customer requirements and helps us improve the quality of products and services provided.

It is recognised that the key to success involves more than just being able to offer a solution on a superior technical level or cost-effective basis. Managing the relationship with the client and ensuring that their overall experience in dealing with Hitech Support is completely satisfying is just as important. Being able to communicate with a client at an appropriate level and making sure that they are kept well informed on all issues that affect their systems is crucial.

In 2020 – 2025, Hitech has planned steady growth in business considering the current state of the industry and economy. Hitech Support recognises that the key to success in such a complicated and ever-changing environment is to form strategic partnerships with our clients and key vendors. The ongoing effort to maintain and establish such relationships is the key to future success.

Hitech Support has identified several competitors in the market space. These competitors are actively involved in providing high-end solutions at a premium price. Our advantage in the marketplace is our flexibility to provide the right (appropriate) solutions and our ability to be able to provide a complete one-stop shop solution at a fair price.